Privacy Policy

This Privacy Policy explains how Sawspin Casino handles personal information when players visit the website, create or use an account, contact support, or use related online services. We aim to collect and use information fairly, transparently and only for appropriate business, legal, security and operational purposes. By using the website, you acknowledge that your information may be handled as described below.

Sawspin Casino operates under a licence issued by the Curaçao Gaming Control Board (GC), providing a regulatory framework for fair play and the security of player accounts.

Information we may collect

Sawspin Casino may collect information that players provide directly, information created through use of an account, and technical information connected with visits to the website. The information collected can vary depending on the services used, the account activity involved and the legal or security checks that apply.

Account and identity information

This may include a player’s name, date of birth, contact details, login information, account preferences and other details needed to create, maintain and support an account. We may also collect information supplied when a player contacts customer support, raises a query, makes a complaint or asks for help with an account.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request or handle verification documents and related information. These documents may contain identifying details or images. Verification information is handled for account security, compliance, responsible operation of the service and the prevention of unauthorised access, fraud and other misuse.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses where applicable, refunds, payment status and other transactions. Payment providers may process payment details in accordance with their own privacy information. We may receive information needed to confirm or reconcile a transaction without necessarily holding all payment details ourselves.

Device, usage and cookie information

When a player uses the website, we may receive technical information such as an IP address, browser type, device characteristics, operating system, language settings, pages viewed, approximate location information and dates or times of access. We may also collect information about website interactions, session activity and error reports. This helps us operate, protect and improve the website.

How and why information is used

Personal information is used for purposes connected with providing and administering the service. We seek to use information in a way that is relevant to the purpose for which it was collected and consistent with applicable requirements.

To create, maintain and administer player accounts.
To confirm identity, age, account ownership and eligibility where required.
To process deposits, withdrawals and other account transactions.
To provide customer support, respond to questions and resolve complaints.
To communicate about account activity, service messages, security matters and important changes.
To carry out verification, anti-fraud, anti-money-laundering and other security checks.
To detect, investigate and prevent unauthorised activity, payment abuse, cheating, unlawful conduct and attempts to misuse the website.
To meet legal, regulatory, court, accounting, audit and record-keeping obligations that apply to the service.
To maintain the security, availability and performance of the website and related systems.
To understand how the website is used, troubleshoot problems and improve its features and content.
To send marketing communications where permitted and where the required consent or other lawful basis applies.

Some information may be required for an account or transaction to work correctly. If a player does not provide information needed for verification, security, payment processing or a legal obligation, access to some services may be delayed, restricted or unavailable. We do not ask players to provide more information than is reasonably needed for the relevant purpose.

Sharing information

Information may be shared with service providers and professional partners that help operate the website, provide technology, process payments, perform verification, prevent fraud, deliver communications, provide support or maintain security. These parties should only receive information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid legal request, protect the rights or safety of players or others, investigate suspected misuse, or protect the security and integrity of the service. We do not treat player information as public information.

Cookies, marketing and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on a device that can help remember settings, keep sessions working, understand website use and support security. Some cookies may be necessary for core functions, while others may help with performance, preferences, analytics or relevant communications.

Players can manage or restrict cookies through their browser settings. Disabling or deleting certain cookies may affect the availability, security or functionality of parts of the website. Browser controls may vary, so players should review the options provided by their chosen browser.

Marketing communications

Where marketing communications are sent, players may be able to change their preferences or unsubscribe using the instructions in the communication. Account, security and service messages are different from promotional marketing and may still be sent when they are necessary to operate or protect an account.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, and players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account may have been compromised.

Storage and retention

Information may be stored or processed by us or by service providers in locations that support the operation of the website. Appropriate handling arrangements are intended to apply to information wherever it is processed. We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records.

Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer needed, it may be securely deleted, destroyed or de-identified in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. These rights can be subject to reasonable identity checks, legal exceptions, technical limitations and record-keeping obligations.

How to exercise your rights

To make a privacy or data request, contact support@sawspincasino.top. Players may use this contact to ask for access to their personal information, request correction of inaccurate or incomplete information, request deletion of their data where deletion is available, or withdraw consent to marketing communications. A request should explain what is needed and provide enough information for us to identify the relevant account safely.

Access: ask for confirmation about whether personal information is held and, where appropriate, request a copy or explanation of that information.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed.

We may need to verify a request before taking action, particularly where it concerns account access, identity documents, payment records or deletion. Some requests may be refused, limited or postponed where information must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. If deletion is not possible, we will generally explain the relevant limitation in clear terms.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, the way information is handled, technology, business processes or applicable requirements. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.

If a player has questions about this Privacy Policy or how personal information is handled, they can contact support@sawspincasino.top. We encourage players to raise privacy concerns promptly so that they can be reviewed and addressed appropriately.